LIBRARIES
USING OUR WEBSITE - The website has useful information for libraries. They can learn about our company and its publishing activities; become familiar with our books; and see reviews by others on specific books. Library personnel may read our online newsletter, which allows them to see writing style and
topics stressed. They can learn different ways to contact us via the Company
page. Any library can provide us feedback about the website, our newsletter, and our books for sale.
As a commercial customer, you can go to the Order page and
review our shopping cart to see which products are available. Refer to the Books and Downloads page for details about a specific
product. Unfortunately, you cannot order online. Our shopping cart doesn't show
full retail prices for some products, nor is it set up to calculate the normal
discounts used in the book industry. Also, it doesn't offer various means of
billing / invoicing. For these same reasons, you can't use the Mail or Fax Order
Form referred to on the Order page. A way to do ordering is explained below.
ESTABLISHING A BUSINESS RELATIONSHIP - A library doesn't have to establish a formal business relationship with us to order books. Library staff can merely contact us by phone, fax, email or via a letter to place an order. However, when they do this, it is assumed they accept our standard terms and conditions for libraries. This may not be true. For this reason, we recommend that a library review our terms and conditions
given below. These are general and can be subject to negotiation with a particular library. If you have any questions or comments about them, please make a list of your concerns. Then contact us directly at 503-970-4192 to discuss terms and conditions. At this time, bring up any questions or concerns you have. If you have none, we'll assume that you accept our terms and conditions as they are. If you do have concerns, we'll discuss them. Then we can finalize specific terms and conditions for your library. These
include the discounts allowed; billing procedures; determining shipping charges and various carrier options. You will then be ready to place orders with us.
TERMS AND CONDITIONS - Our standard terms and conditions for libraries are given below.
Ordering Information
Provide the following information when placing an order :
- Item Description - Title and ISBN for books
- Quantity and Price
- Person initiating or authorizing the order
- Bill To and Ship To Information
- Sales Tax Exemption Number (if applicable)
- Special Instructions
Order information can be sent in the mail (see mailing address under the Contact Us information on the Company page) or by email (sales@lelandpulley.com ). For fax ordering use (503-640-6437) and for phone ordering use (503-970-4192).
Prices
Prices charged are those in effect when the order is placed or the sale is made.
The current full retail price of our products are :
Book Better Parenting : A Simple Approach $30.00
Prices are in US dollars, and they apply to the United States, its territories and possessions. For products sold to customers in other countries, the price will be set by the exchange rate in effect at the time of the sale.
Discounts
The library discount rate begins at 25% and can increase up to 40%. All discounts are applied against the full retail price of the product. The actual discount a library receives depends on the title, quantity of books ordered, and whether any specials are being offered at the time of purchase.
The current discount schedule for Better Parenting : A Simple Approach is 30% off the price of each book when 1 to 3 copies are purchased, 35% off the price of each book for 4 to 6 copies, and 40% off for 7 or more copies.
Shipping and Handling Costs
Shipping charges are paid by us, and goods will be sent via the carrier selected by us.
Handling fees, if applicable, are paid by the customer.
Sales Tax
Sales taxes, if applicable, are added to the total price of the order.
Payment
Libraries can prepay their orders (Cash-With-Order), or submit payment within 30 days of invoice date (Net 30 Days). Late payments will be charged 1% per month.
Payments must be made in United States dollars drawn on a U.S. bank.
Delivery
All orders will be processed within two days after receiving them.
Orders will be sent by ground, not air delivery, unless other arrangements have been made.
If an item is out of stock, the customer will be notified by email. If it is too far in the future, the customer can cancel the order for that item and receive a credit or refund for it. Other items on the same order will be shipped.
Tracking
After placing an order with us, you can track it on our shopping cart by going to the top of the cart and clicking "Track Your Order". Merely type in the carrier, UPS or Fed Ex or USPS, and the tracking number assigned to the shipment. We supply this to you via email when the order is shipped.
Defective Products
Defective products may be returned for replacement or credit within thirty days.
All claims must be accompanied by a copy of our packing slip, sales receipt, or invoice. These documents will show what we shipped and when.
We will pay the freight and select the carrier.
Ship all books to the following address: 830 NE 73rd Ave , Hillsboro OR 97124 , USA .
Customer Service
All inquiries about orders, billing, and shipping dates should be sent to: 830 NE 73rd Ave, Hillsboro OR 97124 , USA .
For phone inquiries, call 503-970-4192.
For email, use sales@lelandpulley.com.
To expedite customer service, refer to your purchase order number and our invoice number.
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Copyright 2004-2010 Leland Pulley
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